From the powerseller boards:
Feb-19-08 13:50 PST
13 of 17
Yes, thanks Joe.
I'm still not sure that I feel comfortable with even the remote possibility of a PayPal hold. Maybe I am paranoid but eBay hasn't earned my trust and this scenario pretty much demands at least some level of trust.
The guys answering questions are smooth but do they dictate policy or are they merely mouthpieces? I'm not up to par on the power structure so I don't know.
Feb-19-08 14:01 PST
14 of 17
They are the folks responsible for this project.
Feb-19-08 15:14 PST
15 of 17
OK, so the guys responsible for the project are saying that this will honestly be like it was announced, affecting only a small percentage of transactions AND that those of us who are established, with good feedback should be exempt even if selling in higher risk categories. I didn't misunderstand that part, right?
So, give me your honest opinion, if you would, please. Do you think that they're spinning it or do you think they were on the level? Pesa has much more experience with how much you can believe when it comes to stuff like this.
Feb-19-08 15:30 PST
16 of 17
The replay is now available. I believe you will find it interesting. Please allow a couple of minutes for the recording to download;
Feb-19-08 16:04 PST
17 of 17
I think eBay is still trying to understand many aspects of its own marketplace. They have an abundance of data, but we sellers have the experience. What we're trying to do in PESA is find ways to merge the two.
I think we're all about to venture into unknown territory. My fear is that I see a lot of sellers giving up without trying. Should that happen to any significant degree, it could act to backfire eBay's plans to restructure and revitalize this marketplace.
One main reason why they are leaving is because they are not hearing eBay provide them with enough of the confidence they need to hear that they will be supported. Sellers are feeling that everything to do with the weight of these changes is being placed directly and soley on their shoulders. They are beginning to feel as though they are alone and that buyers are getting all the attention. That's both true and not true. eBay cannot change the marketplace on its own without the help of sellers, and it does not yet know where or how to lend support.
For 5 long years "Second Chance Offer" scams ravaged this marketplace. Buyers were being scammed out of many, many thousands of dollars. Some of them very astute professionals such as lawyers, money managers, even judges, FBI and other law enforcement were being scammed repeatedly. They didn't have anyone they could call to seek relief. It was up to us sellers to guide them, lend what support we could in the way of advice. All eBay had to do was change a couple of things. It took PESA two years to help them make those changes.
So the answer to your question is a harsh one. It's difficult to follow the logic when eBay says it is concerned that buyers are leaving the marketplace because of a negative feedback, when so many countless buyers who were defrauded for thousands of dollars had nowhere to turn to except for sellers.
Do I think eBay/Paypal are on the level? Even in light of the vivid absurdity of the past; yes, I believe they have reached a point where we can show them how to better understand their own marketplace in a way they cannot understand it for themselves, and this time they're willing to listen and find ways to change things for the beter.
But that will never happen unless more sellers like you ask these tough questions, not to tear the place down but to build it.