|View single post by evanp|
|Posted: Wed May 14th, 2008 03:46 am||
Exclusive eCommerce Merchants and BoldChat Partnership Provides Real-Time Value - Literally
First customer sees immediate ROI and signs up after the weekend.
Wichita, Kansas (PRWEB) May 13, 2008 -- The eCommerce Merchants Trade Association (http://www.ecommercemerchants.org) recently endorsed BoldChat (http://www.boldchat.com), a leading live-communication provider, as an official solution provider for its worldwide membership of online retailers. The partnership arrangement provides merchants with specialized pricing for BoldChat’s robust real-time communication platform.
"We wanted to offer our members a comprehensive communication tool at a price that we knew would pay back quickly,” said Cresta Pillsbury, Vice President of eCommerce Merchants. “We know how important it is to connect with online customers in order to provide great service at low cost and to increase sales conversions – and that’s just what BoldChat does."
It took just a weekend for ActionGPS.com to experience the value of the eCommerce Merchants and BoldChat partnership.
“After learning about them while attending the eCommerce Merchants Spring Summit in New Orleans, we started a free trial of BoldChat on Friday morning and were so pleased with the response that we signed up for the full service Monday afternoon,” said Ali Masood, President and CEO of ActionGPS.com. “On our first full day of running live chat through BoldChat we converted similar sales through chat as we did over the phone. Setup was simple and conversion tracking along with visitor monitoring have worked wonderfully.”
While BoldChat now counts many Enterprise-class companies as customers, we began by providing solutions to small and medium-size business. Boldchat's service, with guaranteed 99.9% uptime, has proven so effective thousands of websites across 70 countries now use it to boost online sales and conversion rates, reduce service and support costs, and improve agent productivity through live keyboard-based customer interaction. http://www.boldchat.com
eCommerce Merchants is a leading trade association of small and medium sized ecommerce businesses. The organization provides best practices guidance, technology & infrastructure advice and sourcing & supplies solutions to online merchants around the world who use the internet to sell or promote products and services. http://www.ecommercemerchants.org