Driving Quality, Not Costs in Retail: Customer Service Success Strategies for Small and Medium-Sized Merchants
Thursday November 15, 2007
2:00pm EST/11:00am PST
The holiday season is a very lucrative and often very hectic time for most merchants and many have spent months gearing up for this season. However, even the most experienced merchant will most likely run into challenges when trying to survive the holiday madness. During this complimentary webinar Dave Rennyson of Angel.com will discuss how merchants can maximize service and agent productivity while at the same time minimize customer care costs. The webinar will explore how merchants can easily integrate order management functions with automated IVR and call center solutions and ensure that they provide outstanding customer service even during the most hectic seasons.